Don't view outsourcing as a cost. See it as
a way to enable your organization to do what
it does best, and let someone else do for you
what they do best. To create the world-class
organization you've been working, planning,
and dreaming to achieve, consider outsourcing
all or parts of your business function to a
world-class solutions provider - Beacon.
Centers / Customer Interaction Management
off-shore software services model
call center services are 'live' and
Technology / infrastructure to provide
for high-uptime with multiple redundancy
and consistent delivery to be assured
for Call Center outsourcing
pressure to keep organizations lean
and focused on bottom-line growth
customer expectations - improve a function
that is getting difficult to manage
wage differentials leading to cost savings
accountability and quality, positive
large outsourcers are already transitioning
increasing amount of work to India and
scale up from 'pilots' - "this
is a substitution business."
and American Express are cases in example….
GE has set up multi-location facilities
and plans to hire 20000 reps in the
next one year……….
5000 reps and is in the process of transitioning
more and more call center and back office
work to its multi location centers
capabilities for value-added services
such as data mining and analytics.
of Higher Education and its wider reach
and availability to larger sections of