Beacon Global Services Corporation (BGSC), a wholly owned subsidiary of Indotronix International Corporation (IIC) www.iic.com offers turnkey outsource Call Center with complete Contact Management Solution. Our USP is derived from our strength of being a Full IT Services Company, specializing in Software Development, Project Management and Resourcing. BGSC is a fully Multimedia Web-enabled Contact Center Service Bureau. We have 120 agent seats in our centers at Hyderabad, India and 48 seats in call center at Poughkeepsie, New York, which are fully operational for 24X7 basis. Our off shore facilities add further value to our proposition.

In today’s new economy, business and client demands are changing rapidly; Customers/Clients demand quality products as well as exceptional support services. BGSC specializes in Customer Interaction Programs. We offer solutions that are creative and customized to meet their specific needs. With our expertise in advanced technology, marketing and recruitment, BGSC can achieve your goals for service and support, fulfillment, and problem resolution. Our reputation for technical expertise and professionalism sets us apart in the industry.
 

Methodology

Through our multimedia call centers, we offer access to customers through all touch points such as: telephone, e-mail, web and fax. Our employees are constantly trained and monitored to ensure our clients are served in a professional efficient manner. We use state of the art computer software to track and manage each and every call to ensure an accurate database management. This enables the contact center agents assigned to your account to use their computers to professionally represent your firm in assisting prospective leads.

To ensure exclusivity, we de-dupe (edit for duplications) all new call lists against current client call lists so that duplication leads are not generated. With the combined use of modern technology and our staff of professionally trained agents your customers will receive the highest level of customer service available.

Customer Interaction Management (CIM) via voice and the web from BGSC, provides businesses a turnkey answer for successfully managing every customer touch point. Utilizing sophisticated contact center technology. We integrate traditional inbound and outbound call center services with today’s web transactions such as collaborative chat and email. Client’s can choose to adopt the complete integrated CIM suite or any of its individual services. 

Skills-based routing through multimedia enabled IT infrastructure prioritizes how to respond to e-mails, and/or to acquire a potential new customer in an outbound sales call timely or to handle a customer support scenario satisfactorily. You set the rules and choose one or all of our services. We hire and train the best of the best in the customer service industry. Sophisticated information technology, superior trained, multi-lingual Call Center Reps (if required) shall represent you. These qualified individuals represent our clients and products for all customer touch-points like outbound telesales, inbound customer service, chat, fax, support on the Web and e-mail management.