In addition to providing order taking and tracking, we also provide returns service management. To reduce the concern of consumers looking to return purchased goods, we offer many options in our return management process.

We supply a toll free number for scheduled pick up services, provide a variety of return methods and at clients request we will pack prepaid shipping labels with the initial order.

We will integrate into your existing call center.

application to collect critical data at the point of contact for every return transaction. When a return occurs we will automatically enter into the customer and the product details. This will alert your company to any unusual return patterns and ensure that your return guidelines are always met. This process will avoid the concern of cutting into your profitability.

Beacon's agents are experienced in the selling of warranties and add ons. Our representatives know the value of extended warranty service, making them able to communicate the importance to your customers. Our warranty program will offer you the opportunity to receive advanced reporting allowing you to gain insight into recovery, supplier quality, product quality, and consolidation of warranty policies. 

Using Beacon's Contact Center we will present you with a revenue stream, prevent unauthorized returns, improve customer service, and access up to date product information. Through these procedures we will obtain an accurate profile of your customers needs and help you to target and retain key customers. This will enhance ownership experience and build customer loyalty by ultimately defeating your competition.