Multimedia Services

BGSC is a fully Multimedia Web-enabled Contact Center Service Bureau. We have 120 agent seats in our centers at Hyderabad, India and 48 seats in call center at Poughkeepsie, New York which are fully operational for 24X7 basis. These agents perform inbound, outbound as well as web based services such as Chat and e-mail response. Skill based routing of calls enables us to rout the calls to the best and most suitable agents. Full spectrum of products and services offered by us are briefly described here:
 

Inbound Calls

	Fulfillment Centers: Targeting Catalog Marketing Companies. Facilitating the taking and tracking of orders over the Telephone and Web.
	Sales Inquiries: Response to Products, and Ads.
	Help Desk: Technical Support, Product inquiries, and price inquiries.

Oubound Calling

	Forms Assistance: Membership Campaigns, Direct (Catalog) Mailing, Telemarketing, and Surveys.
	Telemarketing & Telesales: Product/Services marketing, Appointment setting, lead generation, mortgages, health care programs, magazines, wireless, telecom and other products
	Live Chat: e-commerce, Problem Resolution.
	Live website assistance: Browsing, Information gathering, Page Pushing.

The diagram below illustrates the customer experience with our call center services.

The focus of our integrated contact center solution is to put the customer at the center of the interaction. This further enhances our ability to meet the customer’s needs of easy access, personalized service, and fast response and resolution.