Beacon's
Contact Center is the link of your company to the
outside world delivering key information. With our
unique blend of trained and experienced customer
service representatives we ensure that your customers
acquisitions and demands are met.
With our
expertise in telecommunications we know excellent
customer service is one of the keys to success of a
product or service.
Beacon provides around the clock customer care through
all communication channels including the Internet. Our
Customer Service Representatives (CSR) can interact
with first time site visitors and/or existing clients
with "live" services. Beacon's fully
multimedia Contact Center
can
allow our CSRs to hyper link directly to our client's
website. We can enter you customer's information and
service request directly to your company's site.
Outsourcing
your customer service operations is the solution for
many challenges that growing businesses encounter in
the world of supply and demand. Few companies have the
time and space to implement an effective
telecommunications solution for their customer service
inquires. Our programs are not only cost effective;
they generate higher customer service satisfaction and
improve loyalty. Beacon uses innovative programs as a
key delivery channel to meet your requirements with
the core of your company's philosophy and our modern
technology.
Beacon
also provides courtesy follow-up calls to ensure
customer's problems were solved or to inform them with
current information changes. We know the importantance
in recognizing individual needs and providing a
service with a personal touch. Using our specialized
call routing system, we distribute calls to
representatives based on skill level and information
requests. Our CSRs are experienced in responding to
customers with sensitive issues that need to be
addressed appropriately and quickly. We will further
enhance our client's exposure toward the e-commerce
society of today's modern technology. Our CSRs are
professionals that are trained to meet high standards.
When dealing with a Beacon CSR your customers will
assume that they are dealing with an employee of your
company.
As
with our other services, flexible reports can be
created to track the effectiveness of calls for
estimating product development and future changes.
Reports are sent via fax, unless an alternate method
is preferred. All reports are customized to fit your
needs, they can indicate, week-to date, month-to-month
or project-to-date results. We provide secure data
collection with every call that is made. The data is
returned in the format of your choice or we can
conduct the analysis for you. Beacon will become a
virtual extension of your in-house procedures and
standards by guaranteeing professionalism, team
spirit, responsibility, integrity and high quality
customer service. We would like to be thought of as a
partner contributing to the success of your business.
Beacon's business is your business!
